Outpatient perspectives

Theme Group: Improving care

Sub Theme: Digital care

Status: Active

Project overview:

During Covid non-face-to-face care increased significantly and was often replaced by digital care (phone, email, video, apps). As we continue to move care elements to digital care it is important to understand the patient perspective of care delivery mechanisms. This Neuro Digital study has been established to determine the ‘value components’ of face-to face outpatient appointments for patients with long-term neurological conditions, their carers and treating HCPs. We are also seeking to understand what people value in remotely delivered care and determine the acceptability of moving ‘value components’ to remote/digital care and possible considerations in doing so. This study will help inform how to best combine face-to-face appointments with remote or digital technologies to offer flexibility of care delivery mechanism with no perceived loss of quality.

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Portrait image of Chris Kipps

Professor Chris Kipps

Role: Consultant Neurologist

Chris is a Consultant Neurologist with subspecialty interest in behavioural neurology and cognitive disorders, and Professor of Clinical Neurology and Dementia at University Hospital Southampton and the University of Southampton. He leads the Cognitive Disorders service at the Wessex Neurological Centre.

Chris is Clinical Director for Research and Development at...

Portrait image of Sarah Fearn

Dr Sarah Fearn

Role: Senior Research Fellow

Sarah joined the Faculty of Medicine at the University of Southampton as a Senior Research Fellow in 2016 and has extensive experience carrying out research into care for people with long-term neurological conditions.

Sarah’s research often focuses on the patient perspective and she is keen to increase the participation of...

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